Effective Date: August 20, 2026
Return, Refund & Cancellation Policy
This Return, Refund & Cancellation Policy applies to all services purchased from Bozanki Solutions through our website or any approved payment method.
Bozanki Solutions provides digital and remote business services, including remote camera surveillance monitoring, back-office support, reporting, reconciliation support, inventory support, and related operational services. We do not sell physical products.
1. No Physical Returns
Since Bozanki Solutions provides service-based and digital support services, there are no physical products to return.
2. Service Activation
Once payment is received, our team may contact the customer to confirm service details, access requirements, reporting format, working hours, store details, and service start date.
Service activation may depend on the customer providing required access, information, and cooperation.
3. Refund Eligibility
Refund requests may be considered in the following cases:
- Duplicate payment was made by mistake
- Payment was charged but service was not activated
- Customer paid for the wrong package and requests correction before service starts
- Bozanki Solutions is unable to provide the purchased service
- Any billing error verified by our team
4. Non-Refundable Cases
Refunds are generally not applicable in the following cases:
- Service has already started
- Reports, monitoring, back-office work, or support has already been delivered
- Customer fails to provide required access, information, or cooperation
- Customer changes their mind after service activation
- Customer does not use the service after activation
- Delays caused by incomplete customer information or lack of response
- Subscription period has already been completed
5. Monthly Subscription Refunds
For monthly service packages, refund requests must be submitted before the service period starts.
Once a monthly service period begins, the fee for that month is non-refundable because staff time, monitoring setup, reporting resources, and operational planning are allocated in advance.
6. Cancellation Policy
Customers may cancel their service by contacting Bozanki Solutions before the next billing cycle.
Cancellation requests should be sent at least 3 business days before the next renewal date to avoid being charged for the next billing cycle.
If cancellation is requested after renewal or after service for the billing period has started, the service may continue until the end of the paid billing period.
7. Refund Processing
Approved refunds will be processed through the original payment method where possible. Processing time may depend on the payment gateway, bank, card issuer, or financial institution.
Bozanki Solutions is not responsible for delays caused by banks, payment gateways, or third-party payment processors.
8. How to Request a Refund or Cancellation
To request a refund or cancellation, contact us with:
Reason for refund or cancellation
Full name
Business/store name
Email address used for purchase
Phone number
Order number or payment reference