Effective Date: August 20, 2026
Bozanki Solutions provides remote camera surveillance monitoring, back-office support, reporting, reconciliation support, inventory support, and related operational services for retail businesses.
We do not sell or ship physical products. All services are delivered remotely.
1. No Physical Shipping
Bozanki Solutions does not ship physical goods. Therefore, shipping charges, courier delivery, and physical product delivery timelines do not apply to our services.
2. Service Delivery Method
Our services are delivered remotely through online communication, digital reports, email, WhatsApp, remote access tools, reporting dashboards, spreadsheets, and other approved business communication channels.
Depending on the purchased package, service delivery may include:
- Remote camera surveillance monitoring
- Store opening verification
- Employee activity monitoring
- Staff and customer interaction review
- Incident review and reporting
- WhatsApp alerts
- Daily store activity reports
- Invoice tracking
- Register reconciliation support
- Inventory audit support
- PO receiving support
- Inventory transfer tracking
- Employee timesheet management
- Daily, weekly, or monthly reports
3. Service Start Time
After successful payment, our team will contact the customer to confirm details and begin onboarding.
Service may start after:
- Payment confirmation
- Customer verification
- Required access is provided
- Store/business details are confirmed
- Service schedule is finalized
- Reporting requirements are agreed
Typical onboarding may take 1 to 3 business days, depending on the customer’s response time and access requirements.
4. Customer Responsibilities
To deliver services properly, customers must provide accurate and timely information, including where applicable:
- Store name and location
- Contact person details
- Camera access or monitoring access
- Back-office system access
- Reporting requirements
- Employee or store data needed for reports
- Any required login credentials or permissions
- Clear instructions for alerts and escalation
Bozanki Solutions is not responsible for service delays caused by incomplete, incorrect, or delayed customer information.
5. Service Coverage
Service coverage depends on the package purchased.
For camera surveillance packages, coverage may include:
- 10 hours coverage
- 12 hours coverage
- 18 hours coverage
- 24/7 coverage
For back-office packages, coverage may depend on the selected plan, workload, reporting requirements, and agreed service scope.
6. Digital Reports and Alerts
Reports, summaries, and alerts may be delivered through email, WhatsApp, shared files, dashboards, or another agreed communication method.
Bozanki Solutions will make reasonable efforts to deliver reports and alerts on time; however, delivery may be affected by internet issues, access issues, platform downtime, incomplete data, or third-party service interruptions.
7. Service Changes
If the customer requests additional work outside the purchased package, additional charges may apply.
Any change in service scope, number of stores, reporting frequency, coverage hours, or workload may require package adjustment or revised pricing.